FLEXRIDE FAQs

IS A CAR RENTAL DEPOSIT REQUIRED?

Yes, a deposit is required to rent a car from FlexRide. The deposit amount varies. Please contact FlexRide for details.

RENTING A CAR WITH A PREPAID OR GIFT CARD

FlexRide accepts pre-paid gift cards with a Visa, Mastercard® or Amex symbol as a form of payment at the end of a rental. We do not accept pre-paid or gift cards to secure a rental.

What are your renter requirements ?

Vehicle are available to drivers over the age of 24 with clean driving records (no major moving violations, DUI conviction, or similar infractions). Due to insurance requirements, all renters must be physically present at the start of the rental.

For rentals of Pick-up Trucks, SUVs or Mini-Vans, renters must be 25 years of age, or older.

Renting a car with a Credit Card

All renters must carry full coverage insurance (Liability, Comprehensive, and Collision) to cover damages to the vehicle in the event of an accident. You've got several options:

 The easiest option is if you carry an insurance policy on a personal vehicle that you own or lease. We will verify with your insurer that your policy is active.

 Customers from any other state are required to maintain full-coverage insurance (liability, comprehensive, and collision).

Do I need to carry auto insurance?

All renters must carry full coverage insurance (Liability, Comprehensive, and Collision) to cover damages to the vehicle in the event of an accident. You have several options:

 The easiest option is if you carry an insurance policy on a personal vehicle that you own or lease. We will verify with your insurer that your policy is active.

 Customers from any other state are required to maintain full-coverage insurance (liability, comprehensive, and collision).


Renting a car with a Debit Card

United States Residents

Debit/Check cards are any non-credit card bearing the VISA, Mastercard®, Amex, or Discover logo.

When a renter, additional renter, or authorized additional driver presents an eligible debit card at the beginning of the rental, FlexRide will perform an insurance verification with the customer’s personal or business auto insurance carrier to verify that the insurance policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision and comprehensive insurance benefits to cover the rented vehicle and does not have a deductible greater than $500. If the customer's auto insurance policy fails to provide collision and comprehensive insurance benefits for the FlexRide vehicle, the rental agreement will not be processed unless the customer purchase our Collision Damage Waiver (CDW).

When a renter a debit will be processed on the card provided, to cover all estimated charges of the rental, plus an additional security deposit of 50% for all estimated charges of the rental, with a minimum of $500.

These funds will not be available for your use until after you return the vehicle, and your bank releases the funds. Some banks take up to 14 days to return debit card funds.

When a debit card is accepted as a form of payment with the purchase of our optional Collision Damage Waiver (CDW), proof of address, and three (3) forms of identification must be presented. In addition, FlexRide reserves the right to run a soft credit inquiry, an MVR (Motor Vehicle Record) report, and ask for proof of income.

International Renters

Contact FlexRide for additional verification process. Collision Damage Waiver (CDW) is required or proof of full coverage insurance that will cover the rental vehicle is required. The refundable deposit is between $1,000 and $5,000. Contact FlexRide for details.


DOES FLEXRIDE OFFER UNLIMITED MILEAGE ON CAR RENTAL?

Unlimited mileage is available on some of our economy vehicles. Most of our rental cars come with limited mileage and an incremental cost of $0.25 - $0.35 for every additional mile/kilometer over the allowed limit. Start a reservation to see if your requested vehicle comes with unlimited mileage or to see the allowed mileage. 

Renting a car with Cash

For security reasons, we do not accept cash payments to secure a rental car. We accept cash for payment of full rental charges at the beginning or end of a rental. 

CAR RENTAL FUEL OPTIONS

You may refuel the vehicle to the same fuel level upon picking up the vehicle.

If you choose not to refuel the vehicle to the same fuel level, you will be charged at our current re-fuel rate which is typically above the local pump price.

A full tank of gas is not guaranteed.

When you do gas up, all vehicles must be refueled with Premium grade (91+ octane) gasoline. There is a $200 fee for filling up with a lesser grade.

DOES FLEXRIDE OFFER DISCOUNTS OR PROMOTIONS?

Our most competitive rates and specials are on Long-term rentals. Check Out our Specials

Lower rates on long term rentals are offered through our FlexLease and Rent2Own programs.

Tolls and Traffic VIOLATIONS

How do you know that I generated this violation or toll?

This notice was sent based upon information provided to us, as the registered owner of the vehicle, from a municipality or toll road authority. The information - based on the date, time and vehicle - indicates that you were the renter.

Toll Admin Fees

Tolls are the renter's responsibility. We will bill you for the cost of any tolls incurred while renting our vehicle, plus $5 per toll Admin fee for tolls inside the E-ZPass network, and $10 per toll outside of the E-ZPass Network

How can I pay my citation or toll?

If you paid for your car rental with a credit card or debit card:

We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else.

If you would like to pay with an alternate card or if you paid for your car rental with cash, please contact FlexRide.

Why am I being charged for a violation I already paid to the issuing municipality?

If you believe the charges have been paid, please send the proof of payment to info@flexridenow.com

Can you send me the actual violation or toll notice?

The email we sent you includes details about the date and time, as well as the location of the incident. However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available.

Why have I received a letter directly from local authorities about a violation or toll?

In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. When this occurs, customers pay for their violations or tolls directly to the local authorities. However, our standard administrative fee still applies.

Why am I being charged now after my rental period has ended?

We depend on government and toll agencies for all information related to tolls and other violations. In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer. Our goal is to notify you so that you are alerted as soon as possible. Under the terms and conditions in your rental agreement, you are responsible for all costs, fines, violations and tolls - as well as an administrative fee we charge for processing and billing.

I had my personal transponder in my vehicle, so why am I being billed?

If you had your personal transponder in the vehicle and believe these charges are in error, please send the proof of payment to info@flexridenow.com. A customer service representative will review and respond to your inquiry within three business days.

Why am I getting multiple bills for the same rental period?

Our billing system notifies you about each individual toll or violation.

Why are you charging me a fee?

We apply this fee to all costs our affiliates and we incur for citations and tolls and their administration.

Please contact us for questions about a toll or a violation

By Phone :703-910-3593

By Email: Click the contact us link to send us an email.


One Way Rentals

FlexRide does not offer one-way rentals at this time