Requirements / Age Limit
Vehicles are available to drivers over the age of 24 with clean driving records (no major moving violations, DUI convictions, or similar infractions). The Maximum Age for rentals in 80 years.
Exception: For US Government Employees on official business the minimum Age to rent is 18 years.
All renters must be physically present at the start of the rental. Due to insurance requirements, we do not allow third parties to pick-up vehicles. Our staff must physically hand the keys over to the primary driver.
All renters are required to maintain full-coverage insurance (liability, comprehensive, and collision).
FlexRide will perform an insurance verification with the customer’s personal or business auto insurance carrier to verify that the insurance policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision and comprehensive insurance benefits to cover the rented vehicle and does not have a deductible greater than $500. Minimum Insurance Limits for rentals: 100K per person, 100K per accident (bodily injury) , and 100K of property damage. Renters might be required to purchase CDW and SLI if their insurance coverage limits are below our requirements.
Vehicles are available to international visitors with a valid passport , a major Credit Card (no debit card), and valid driver’s license from their home country. An International Driving Permit (IDP) and/or passport for international renters may be required. We can arrange for insurance coverage for those international visitors renting for a minimum of seven days. Please note that international renters who do not have their own insurance coverage will be subject to a higher security deposit ($1,000 - $5,000, depending on vehicle).
Additional drivers may be listed on your Rental Agreement at no additional charge. Each additional driver must be present at the time of delivery, must submit a driver's license in advance, and will be subject to the same age, licensing, and driving-record restrictions as the primary renter.
We reserve the right to run an MVR (Motor Vehicle Record) report on all renters prior to the start of the rental to verify a valid Driver's License.
We reserve the right to run a credit report report on all renters paying for their rental with a debit or prepaid card prior to the start of the rental to verify they meet our credit requirements.
All renters must leave a damage deposit in the form of a credit card authorization. Any damage found on the vehicle upon return will be billed against this deposit. The amount of this deposit will vary depending on the vehicle being rented and your type of insurance, but typically varies between $150 and $5,000.
This deposit is fully refundable following the completion of the rental. If you are using a Visa, Mastercard or Discover card, this deposit is run as a charge which is then reversed following the completion of the rental.
You permit us to reserve against your payment card at the time of rental a reasonable amount in addition to the estimated total charges. We may use the reserve to pay all Charges. We will authorize the release of any excess reserve upon the completion of your rental. Your payment card issuer's rules will apply to your credit line or account being credited for the excess, which may not be immediately released by your card Issuer. You will pay us all Charges, including: (a) taxes and surcharges; (b) a return check fee if you pay us with a check returned unpaid; (c) all expenses we incur recovering the Vehicle if it is not returned to the renting location on the date and time promised; (d) all costs we incur collecting payment from you or otherwise enforcing our rights under this Agreement; (e) a late fee on all Charges that are not paid when due; (f) a reasonable fee not to exceed $1,000 to clean the Vehicle if returned substantially less clean than when rented; (g) fuel and a refueling fee if you return the Vehicle with less fuel than when rented; (h) applicable time and mileage fee; (i) a mileage charge based on our experience if the odometer is tampered with; (j) towing, storage charges, Tolls, Violations, forfeitures, court costs, penalties and all other costs we incur resulting from your use of the Vehicle; (k) a reasonable fee of up to $500 if you lose the keys or toll transponder to the Vehicle; and (l) a late fee if you do not return the Vehicle as specified on the Face Page. All Charges are subject to our final audit.
Responsibility for Tools, Traffic Violations, and Other Charges.
You are responsible for paying the charging authorities directly all tolls, traffic violations, parking citations, fines for toll evasion, and other fines, fees, and penalties assessed against you, us, or the Vehicle during the Rental Period. If we are notified that we may be responsible for payment of a Toll or Violation, you will pay us or a processing firm of our choosing an administrative fee of up to $50 for each such notification. You authorize us to release your rental and payment card information to a Processor for processing and billing purposes. If we or the Processor pay a Toll or Violation, you authorize us or the Processor to charge all payments, service fees and administrative fees to the payment card you used in connection with this rental.
You Give Up the Right to Challenge Tolls/Tickets/Tolls, Etc.
Any toll, fee, ticket, or citation incurred or charged during your rental (including any third party you allow to access a Vehicle) is your responsibility and you agree to pay for it, and you agree that we have the right to charge your Payment Method for the full amount, any processing fees we have to pay, and any applicable FLEXRIDE administrative fee. See the Fee Schedule posted on flexridenow.com to learn more.
Also, you agree to waive your right to challenge all tolls, fees, tickets, or citations incurred by you during your rental (including any third party you allow to access a Vehicle). And, if applicable, you will execute any required waiver, assumption, or assignment of your rights or obligations related to the tolls, fees, tickets, or citations upon request. You further agree that we may also transfer liability to you for any tickets, tolls, and tows assigned to your account.
The following uses of the Vehicle are prohibited and constitute material breaches of your rental agreement with FlexRide. The Vehicle shall not be used: (a) by anyone who Is not an Authorized Driver or not licensed to drive, or by anyone whose driving license is suspended; (b) by anyone under the influence of alcohol, prescription or non-prescription drugs; (c) by anyone who obtained the Vehicle or extended the Rental Period by giving us false, fraudulent or misleading information; (d) for an illegal purpose or in the commission of a crime; (e) to carry persons or property for hire; (f) to tow or push anything; (g) in a race or speed contest; (h) to teach anyone to drive;(i) outside the United States or Canada, or outside the geographic area described elsewhere in this Agreement, if any; (j) on an unpaved surface;(k) when the odometer has been tampered with or disconnected' (l) when it is reasonable to expect you to know that further operation of the Vehicle would damage it; (m) if applicable, by anyone who lacks experience driving a vehicle with manual transmission; (n) to transport an animal (other than a service animal); (o) to carry more passengers than the number of existing seat belts; or (p) by anyone sending or reading an electronic message, including text (SMS) messages or emails, while operating the Vehicle. Smoking is prohibited in the Vehicle. PROHIBITED USE OF THE VEHICLE VIOLATES THIS AGREEMENT AND VOIDS ALL LIABILITY AND OTHER INSURANCE COVERAGE (WHERE PERMITTED BY LAW).
Responsibility for Damage or Loss; Reporting to Police.
Regardless of fault, you are responsible for theft or loss of the Vehicle and all damage to it, including damage caused by collision, weather, road conditions, acts of nature, theft, and vandalism. Your responsibility includes:
(a) all physical damage to the Vehicle measured as follows: (i) if we determine that the Vehicle is a total loss, the actual cash value of the Vehicle; (ii) if we determine that the Vehicle is repairable: (A) the difference between the value of the Vehicle Immediately before the damage and the value immediately after the damage; or (B) the reasonable estimated retail value or actual cost of repair plus Diminished Value; (b) Loss of Use, which shall be measured by multiplying the Daily Vehicle Rate by the actual or estimated number of days from the date the Vehicle is damaged until it is replaced or repaired, which you agree represents a reasonable estimate of Loss of Use damages and not a penalty. Loss of Use shall be payable regardless of fleet utilization; (c) a reasonable administrative fee; (d) towing, storage, and impound charges and other reasonable incidental and consequential damages; and (e) all costs associated with our enforcement of this Agreement or collection of Charges, including attorneys' fees, collection fees, and costs whether or not litigation is Commenced. You are responsible for replacing missing equipment and Vehicle documents and keys. You must report all Vehicle accidents or incidents of theft and vandalism to us and the police upon discovery.
Inspection, Condition and Return of Vehicle
You must return the Vehicle to our office on the date and time specified on the Face Page of your rental agreement with at least as much fuel as when rented, unless we offer, and you purchase, pre-paid fuel. You will check and maintain Vehicle fluid levels. You may extend the Rental Period for up to 1 week if you obtain our consent before the date due, and we may require you to return the Vehicle to our rental office for inspection. The total Rental Period may not exceed 30 days under any circumstances. The Vehicle must be returned in the same condition that you received it except for ordinary wear. If the Vehicle is returned after closing hours, you remain responsible for all damage to or loss of it until we inspect it on reopening for business, and all Charges may continue to accrue. You must obtain our prior written approval before servicing the Vehicle or replacing parts or accessories. You grant us, our agents, assigns and each person with a financial interest in the Vehicle the right to inspect the Vehicle during this rental.
Rental; Consideration; Indemnity and Warranties
This is a contract for rental of the Vehicle offered to you. Your signature on the Face Page is acceptance of this offer and acknowledgment that binding consideration exists, as follows: our opportunity to service or repair a vehicle you left with us; financial benefits we receive from others for the service, repair work; financial benefits we receive from others to obtain and use this Vehicle as a Service Replacement Vehicle; a fee you pay us; and for the rights and obligations of this Agreement. We may repossess the Vehicle at your expense without notice to you if the Vehicle is abandoned or used in violation of law or this Agreement. You agree to indemnify us, defend us and hold us harmless from all claims, liability, costs and attorney fees we incur resulting from or arising out of this Agreement or your use of the Vehicle. We make no warranties, express, implied or apparent, regarding the Vehicle, no warranty of merchantability and no warranty that the Vehicle is fit for a particular purpose.
Personal Information; Telematics Devices; Communications
You agree that we may disclose personally identifiable information about you to applicable law enforcement agencies or to our affiliates or third parties in connection with our enforcement of our rights under this Agreement and for other legitimate business purposes. The Vehicle may be equipped with global positioning satellite technology or another telematics system, and/or an event data recorder. Your use of this Vehicle may be remotely monitored by us or on behalf of us through such systems. This remote monitoring may include collection of Vehicle data, such as: location, odometer, oil life, fuel level, tire pressure, battery state of charge, diagnostic trouble codes, and other elements we may deem necessary. You should have no expectation of privacy related to your use of this Vehicle. To service your account or recover amounts you owe, you agree that we or our assignee may contact you by calling or sending text messages or emails to any email address or telephone number you provide us, including wireless telephone numbers, which could result in additional charges to you. You represent that you are either the owner or primary user of the number(s) and email address you provided. Methods of contact may include pre-recorded/artificial voice messages and/or use of an automatic dialing device. You may revoke your consent at any time by contacting us in writing at the address on the Face Page.
Caution! Most of the time, rentals start and end smoothly for you and other passengers. However, there are some costs caused by improper use. These fees are designed to keep the service running great for all FlexRide patrons.
Lost Smart Keys: $500.00
Lost Keys (Non-Smart): $300.00
Declined Credit Card: $10.00 + processing fees (incl. reattempts fee) + current amount due to FlexRide
Excessive Cleaning Required: $1,000.00(stains, smoke, pet hairs, etc… (additional charges))
Smoking: $1,000.00 (You cannot smoke any kind of material, including e-cigarettes and vaporizers)
Unsafe Pets: $500.00 (Service pets are only allowed. Always be with a pet seat belt or approved carriers)
Parking in Non-Designated Areas: $100.00 + Cost of Ticket
Towing and Recovery: $950.00 (process expenses + haul costs +Storage + and/or subpoena)
Loss of use: $100.00 per day if the vehicle is removed from service- Full Size, Premium, Economy and Standard Vehicles
Loss of use: $200.00 per day if the vehicle is removed from service- Luxury, Luxury SUV, Full Size Suv, Mini Vans, Passenger Vans vehicles
Violations/Fines/Infringements: $45.00 + ticket price
Battery Discharged: $100 (lights leave losses, doors open, error end rent, etc…)
Damage to vehicle: Member is responsible for damage to the vehicle rented up to the maximum of the deductible
Accident negligence: $300 + $ Insurance Deductible
Abandoned Vehicle: $1,000.00 + $10/mile of travel to return the vehicle to our store.