GENERAL REQUIREMENTS

Requirements / Age Limit:

Vehicles are available to drivers over the age of 24 with clean driving records (no major moving violations, DUI convictions, or similar infractions). Unfortunately, we cannot rent any vehicles to drivers under the age of 24.

All renters must be physically present at the start of the rental. Due to insurance requirements, we do not allow third parties to pick up vehicles and our staff must physically hand the keys over to the person who will be driving.

Insurance

All renters must carry some form of insurance to cover damages to the vehicle in the event of an accident. You've got several options:

§  The easiest option is if you carry an insurance policy on a personal vehicle that you own or lease. We will verify with your insurer that your policy is active.

§  Customers are required to maintain full-coverage insurance (liability, comprehensive, and collision).

FlexRide will perform an insurance verification with the customer’s personal or business auto insurance carrier to verify that the insurance policy has been prepaid for a minimum of 30 days from the date of the rental and will provide collision and comprehensive insurance benefits to cover the rented vehicle and does not have a deductible greater than $500.

International Renters

Vehicles are available to international visitors with a valid passport and driver's license from their home country. We can arrange for insurance coverage for those international visitors renting for a minimum of two weeks. Please note that international renters who do not have their own insurance coverage will be subject to a higher security deposit ($5k - $15k, depending on vehicle).

MVR

We reserve the right to run an MVR (Motor Vehicle Record) report on all renters prior to the start of the rental to verify the validity of a Driver’s License and driving records.

Additional Drivers

Additional drivers may be listed on your Rental Agreement at no additional charge. Each additional driver must be present at the time of delivery, must submit a driver's license in advance, and will be subject to the same age, licensing, and driving-record restrictions as the primary renter.

Return Times

We are flexible about vehicle return times - i.e., we are not sticklers about a 2-day rental being exactly 48 hours. But once we have made a return appointment, we need to stick to it. There will be a 1-hour grace period with your scheduled return time, after which you may be subject to additional daily rental fees.

(Our dedicated delivery team works extremely hard and very long hours 6 days a week, and if one of them is waiting around for 2, 3, or 4+ hours because of a missed return appointment, it throws off the entire schedule.) 

Damage Deposit

All renters must leave a damage deposit in the form of a credit card authorization, cashier's check, or cash. Any damage found on the vehicle upon return will be billed against this deposit. The amount of this deposit will vary depending on the vehicle being rented and your type of insurance, but typically varies between $500 and $2,000.

This deposit is fully refundable following the completion of the rental. If you are using an American Express card for the deposit, it is run as an "authorization only" (no actual charge). If you are using a Visa, Mastercard or Discover card, this deposit is run as a charge which is then reversed following the completion of the rental.

Cancellation Policy

When you make a reservation, we will charge your credit card immediately for the full cost of the rental.

Because we have a limited supply of vehicles to offer, we pack the schedule very tightly. We offer a 48-hour grace period after you make your reservation to make changes or cancel (unless the rental is within 2 days), after which there will be a cancellation fee of 50% of the total rental cost or $500 (whichever is greater).

If you cancel or reschedule less than 7 days before your rental (or are a no-show at the time of rental), you will be charged a cancellation fee of 100% of the total rental cost.